Privacy Policy

Last updated: July 20, 2026

IM Air Conditioning Inc, doing business as IM Air Conditioning, Heating & Plumbing, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request service, or communicate with us by telephone, email, or text message.

In this policy, “IM Air,” “we,” “our,” and “us” refer to IM Air Conditioning Inc.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Telephone number
Email address
Service address and billing address
Information about your heating, air conditioning, indoor air quality, or plumbing needs
Appointment and scheduling information
Property, equipment, and service history
Photographs, documents, or other information you provide
Estimates, invoices, payment status, and transaction information
Communications you send to us by telephone, email, website form, or text message
SMS consent records and communication preferences

When you use our website, we may also automatically collect limited technical information, including your internet protocol address, browser type, device information, referring website, pages visited, and general website activity.

Our website may use cookies and similar technologies to operate properly, understand website traffic, improve performance, and evaluate how visitors use our website.

How We Use Your Information

We may use the information we collect to:

Respond to questions and service requests
Schedule HVAC and plumbing appointments
Communicate about requested services
Prepare and deliver estimates
Perform installation, maintenance, repair, and replacement services
Provide customer support
Process payments and maintain business records
Follow up after telephone calls or completed services
Respond to text messages initiated by customers
Send information requested by a customer
Maintain, secure, and improve our website and services
Prevent fraud, misuse, or unauthorized activity
Meet legal, insurance, accounting, licensing, and regulatory obligations

We do not use SMS consent to send unrelated promotional or marketing messages unless the customer has separately agreed to receive those messages.

Text Message and SMS Privacy

Customers may communicate with IM Air by texting (818) 708-8060. We may also text a customer when the customer asks us during a telephone conversation to provide information or continue the conversation by text.

We obtain SMS consent when a customer:

Initiates a text message conversation with us
Requests during a telephone call that we communicate by text
Specifically agrees through another clear consent method to receive text messages

Providing a telephone number through a general website form does not by itself enroll the customer in SMS messaging unless the form clearly requests SMS consent and the customer affirmatively provides that consent.

Text messages may include responses to customer questions, service information, requested estimates, availability, scheduling options, booking assistance, and other conversational customer support.

SMS consent is not shared with third parties or affiliates.

No mobile information, mobile opt in information, or text message consent will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may use telecommunications, software, and technology providers solely to transmit, manage, and support our communications. These providers are permitted to use information only as necessary to provide services to us.

Message frequency varies based on the customer’s communication and service needs. Message and data rates may apply. Customers may reply STOP at any time to stop receiving text messages. Customers may reply HELP for assistance or contact us at (818) 708-8060 or [email protected].

Opting out of text messages does not prevent a customer from contacting us by telephone or email.

How We Share Information

We may disclose personal information to service providers that help us operate our business, including providers of:

Website hosting and maintenance
Customer scheduling and service management
Telephone and text messaging services
Email communication
Payment processing
Accounting and recordkeeping
Information technology and data security
Insurance, licensing, legal, and professional services

These providers may access information only as reasonably necessary to perform services for us.

We may also disclose information when reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or government requests
Protect our customers, employees, property, business, or legal rights
Investigate fraud, security incidents, or suspected unlawful activity
Complete a merger, acquisition, financing, sale, or transfer of some or all of our business assets

We do not sell or rent personal information.

Payment Information

Payments may be processed through third party payment processors. Payment processors may collect payment card or banking information directly under their own privacy and security practices.

We may receive limited transaction information, such as the amount paid, payment date, payment status, and payment method. We do not intentionally store complete payment card information through our public website.

Cookies and Website Analytics

Our website may use cookies and analytics technologies to maintain website functionality, understand visitor activity, identify technical problems, and improve the user experience.

Browser settings may allow you to block or delete cookies. Blocking certain cookies may affect how portions of the website operate.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain service and warranty records, meet accounting and legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, internet transmission, electronic storage system, telephone system, or text messaging platform can be guaranteed to be completely secure. Customers should avoid sending sensitive financial or identification information through ordinary text messages or unsecured email.

Your Choices and Privacy Requests

You may contact us to:

Request access to personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of information, subject to applicable legal and business record requirements
Update your communication preferences
Opt out of text messages
Ask questions about our privacy practices

We may need to verify your identity before completing certain requests.

To stop receiving SMS messages, reply STOP to any message. For SMS assistance, reply HELP.

Children’s Privacy

Our website and services are intended for property owners, tenants, businesses, and other adults seeking HVAC or plumbing services. We do not knowingly collect personal information directly from children under 13.

External Websites

Our website may contain links to websites operated by equipment manufacturers, utilities, rebate programs, financing providers, social media platforms, or other third parties.

We are not responsible for the privacy practices, security, or content of websites operated by others. Customers should review the privacy policy of each external website they visit.

SMS Terms of Service

By opting into SMS communications from IM Air Conditioning Inc, you agree to receive conversational text messages related to customer inquiries, booking assistance, scheduling options, requested estimates, service information, and follow up questions.

Customers may opt in by initiating a text message to IM Air Conditioning, requesting text communication during a telephone call, replying START, or providing consent through another clearly disclosed method.

Message frequency varies depending on the customer’s questions and service needs. Message and data rates may apply.

Reply STOP to any message to opt out. Reply HELP for assistance, call (818) 708-8060, email [email protected], or visit https://www.imairconditioning.com/.

Consent to receive text messages is not a condition of purchasing goods or services. SMS consent, mobile information, and opt in information are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or privacy practices.

The revised policy will be posted on this page with an updated revision date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

IM Air Conditioning Inc
Doing business as IM Air Conditioning, Heating & Plumbing
18320 Oxnard Street, Suite 3
Tarzana, California 91356

Telephone: (818) 708-8060
Email: [email protected]
Website: https://www.imairconditioning.com/